Job Description: General Manager
The Bourbon Coffee General Manager is responsible for overseeing all operations of the restaurant, including hiring, training and performance management of all supervisory and hourly staff, inventory management, customer service, and creation of store goals and promotions to maximize profits. The General Manager reports to the Operations Manager.
Sales, Reporting, and Financial Responsibility
-Written and verbal store communication and top-down communication from corporate officers. Communicates with supervisors/leadership team to maintain same practices and secure policy and procedure at all levels of the operation. Communicates store goals to team effectively and motivates others.
-Monitors inventory levels and communicates with vendors to maintain business relationships and secure appropriate pricing, in coordination with the operations manager.
-Responsible for ensuring that all financial duties and reporting are completed accurately, including all administrative tasks and payroll and personnel activities.
-Seeks to grow customer base and increase store traffic by creating and leading promotions within and outside the store as well as maintaining functional, efficient,pleasant store environment and high-quality food and beverage offerings.
-Seeks to increase sales, monitors weekly and monthly P&L data and works to increase bottom-line profits.
-Reports performance information to corporate officers.
-Helps to organize marketing efforts, including overseeing social media presence, completion of sampling and seasonal promotional goals and events, and interfacing with various groups and school organizations to grow customer base.
Leadership and Team Organization
-Leads and models overall culture, values, mission, and spirit of the company. Is knowledgeable about the ideals and principles of Bourbon Coffee and ensures that our story is appropriately conveyed by staff and store environment.
-Creates, adjusts, and implements training plans for new employees following the Bourbon Coffee schedule and materials. Ensures full understanding and regularly observes and coaches staff on their performance, celebrating successes as well as discussing and offering suggestions if more feedback is needed.
-With management team, performs annual employee reviews and conducts ongoing coaching and training sessions to ensure high levels of performance.
-Oversees store staffing levels and assists in hiring and promotion assessments. Organizes labor to ensure adequate staffing.
-Conducts regular management meetings to review financial reports, issues related to personnel, upcoming promotions, events, and activities, etc.-Helps to create positive, enthusiastic, and well-trained store culture by providing an informed, honest, and optimistic example for the team. Responds appropriately to ideas,concerns, complaints, and comments from management and staff.
-Models proper attendance, punctuality, customer service, and overall attitude.
-Makes decisions on matters of import at the store level.
Quality of Products, Functionality, Safety, and Store Appearance
-Oversees and executes effective communication between baristas and kitchen staff to ensure that food and beverage offerings are fresh, labeled appropriately, and kept well-stocked. Guides direction of new seasonal food and beverage offerings and contributes any skills and ideas for new items.
-Ensures that all company and store standards, guidelines, and procedures are communicated and followed by staff at all times. Models all rules and policies andmaintains safety features and security of café, FOH, and BOH operations.
-Communicates safety features and hazards to team.
-Ensures store appearance is maintained at all times, including café seating area,condiment bar, and FOH/BOH.
-Ensures proper equipment functionality and performs or enforces completion of regular equipment maintenance. Utilizes resources and available information to troubleshoot when equipment errors occur; responds in a timely and reasonable fashion to problems.
-Maintains, models, and coaches on speed of service and organizes employees to maintain the most efficient floorplan and deployment for serving customers.